AI Leadership in Action: How Goldman Sachs and DBS Are Redefining the Role of Executives
AI isn’t replacing leadership. It’s redefining it. In 2025, the competitive edge lies not in being more technical, but in becoming more adaptive, more strategic, and more human—with the help of AI.
Why This Matters Now
- WEF Future of Jobs 2025: The top five in-demand leadership skills are all human-centric—resilience, emotional intelligence, creativity, leadership, and adaptability.
- MIT Sloan: Effective leaders treat AI as a strategic teammate, not a back-office assistant.
Case Study: Goldman Sachs
Goldman Sachs has rolled out an internal AI assistant (based on OpenAI and Google Gemini) across more than 10,000 employees. It’s used for coding support, multilingual communication, content drafting, and decision support. Leadership teams use it to accelerate briefing, analysis, and creativity workflows. Source.
Case Study: DBS
DBS deployed over 800 AI models across 350+ use cases using internal platforms like ADA and ALAN. Results include SGD 180M in economic value (SGD 150M in revenue uplift and SGD 30M in savings). The AI is embedded across retail banking, SME lending, and compliance. Source.
Takeaways for Executives
- Reframe AI as a force multiplier—not a threat. It lets you lead with more clarity, speed, and humanity.
- Use AI to offload repeatable tasks and focus on judgment, storytelling, and strategic guidance.
- Create cross-functional “AI squads” to test, iterate, and scale ideas—just like Goldman and DBS.
- Develop a leadership map: what decisions can AI support, and where does your voice matter most?
Final Reflection
If AI took over 30–40% of your operational tasks, what kind of leader would you become?
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